Key Concepts

Supported Platforms

Cloud supports the following mobile platforms:

•Apple's iOS

•Google's Android

Understanding the Cloud Account

When creating a Cloud account, you can create an account that provides the user:

•A PIN for registering a device and user name and password for accessing the admin portal if the user has the required admin rights.

•A PIN to register a device.

Note: The device registration PIN is good for the first visit to Cloud. There are other device registration authentication types available; Password Only, PIN Only or PIN and Password; for registering devices on subsequent visits to the portal. See Understanding_Device_Registration_Authentication_Type.

When creating an account, you can send the user an invitation to connect their device and access the available apps and configurations.

You can find the API calls for creating an account here:

Creating a User without a Password

Creating a User with a Password

Understanding Device Registration Authentication Type

You can use the Configuring User Device Registration Settings call to set the device registration authentication type to Password Only, PIN Only or PIN and Password for users who visit Cloud a second time and thereafter to register devices. You need to do this so that the /api/v1/account/regpin call will actually issue a registration PIN.

Overview of System Emails

Cloud sends the following system emails:

Template Name	HTML Template	Trigger
End-User Invitation to Register (half account - requires PIN)	emailInvitation.html	Admin adds User without specifying a Password (or First Name, Last Name) and selects "Send invitation now" option. OR Admin selects a user and the "Invite User to Register Option". PIN-based invite is also sent when multiplte users are invited with the Add -> Multiple Users.
PIN request	emailPinRequest.html	From /go or from within the Cloud app (iOS and Android), user selects "Get a new PIN".
Password request	emailPasswordRequest.html	From /go or from within the Cloud app (iOS and Android), user selects "Reset Password".
End-User Invitation to Register (full account - Requires Password)	emailInvitationNoPin.html	Admin adds a single User with a Password and First Name, Last Name specified then selects "Send invitation now" option.
Admin Invitation	emailAdminInvitation
Admin Activation	emailAdminActivation	Tenant is created with "sendActivation=true" option whereby Cloud emails the Tenant Admin a link to for setting their login password (typically, the password is emailed to the TA in a Welcome email sent outside Cloud - typically the Purchasing system).
Policy compliance action email
Send Message		Send message from Administrator.
Support Aministrators

Note that Cloud does not allow email addresses with the following characters:

. (period)

Glossary of Key Concepts

This section describes key concepts in Cloud.

App Catalog

The App Catalog is a list of the apps available to a specific user or user group.

App Inventory

The App Inventory is the list of all apps installed on all the managed devices.

App

An app is software that runs on a, iOS or Android device. Cloud can control access to apps.

Configurations

Configurations are saved sets of attributes applied to devices.

Content

Content includes business documents of the following types: DOC, PDF, PPT, RTF, TXT, XLS, GIF, JPEG, PNG. The Cloud user interface presents apps and content as differently managed entities.

Device

Cloud manages devices. Devices include:

Android phone
Android tablet
iPhone
iPad
iPad-mini
Apple TV

Group

A group is a collection of users. You can assign roles to groups which are then inherited by users.

Policies

A policy is the combination of a rule and a compliance action. A rule checks and reports on specific conditions of the end user mobile device. A compliance action defines how Cloud responds if the specified condition occurs. Compliance actions include:

Monitor the device
Send a message to the user
Quarantine the device

Role

Cloud supports the following roles:

API Roles
- System Admin – Used for calls to create tenants, perform licensing and site reporting
- Tenant Admin – Used for all other API calls

User and User Group Roles – Assigned to Cloud users and user groups:

Administrative Roles
Role	Description
System Management	If selected, this role includes the System Read Only and User Read Only roles.
User Management	If selected, this role includes the User Read Only role.
Device Management	If selected, this role includes the User Read Only role and the Device Read Only role.
App & Content Management	If selected, this role includes the User Read Only role and the App and Content Read Only role.
Helpdesk Roles
Role	Description
System Read Only	If selected, this role includes the User Read Only role.
User Read Only	Allows grantee view user information.
Device Read Only	If selected, this role includes the User Read Only role.
App & Content Read Only	If selected, this role includes the User Read Only role.